银河集团客户体验空间
Yinhe Group Customer Experience Space
银河集团香港总部原接待空间业态单一，难以满足高净值客户对体验品质与商务转化的更高要求。本案将其重新定位为高端会所式接待中心，集洽谈、茶歇、休息、会议、办公等复合功能于一体，以“私密、舒适、专业”为核心体验导向，营造兼具品牌温度与商务格调的空间氛围。
空间规划为五大功能区：吧台区以开放布局营造轻松社交与茶歇接待氛围；洽谈区采用半私密设计，适配一对一或小组深度沟通；长桌区承载会议与临时办公功能；沙发休闲区用于等待与休息，以柔和灯光营造放松感；私密办公区独立隔音，保障高净值客户的隐私与专注。整体设计以复合场景重新组织客户动线，将传统接待升级为沉浸式体验，从而有效提升客户体验与商务转化效率。
The original reception space at Galaxy Group’s Hong Kong headquarters was too limited to meet high-net-worth clients’ needs for experience and conversion. Redesigned as a premium club-style reception center, it integrates negotiation, tea breaks, rest, meetings, and office functions, centered on privacy, comfort, and professionalism. Five zones are planned: an open bar for socializing and tea, semi-private negotiation areas for in-depth talks, a long-table area for meetings and temporary work, a sofa lounge for waiting and relaxation, and soundproof private offices for confidential discussions. This reorganized flow turns traditional reception into an immersive experience, enhancing both client experience and business conversion.
